As a result of the numerous tornados that have passed through Tennessee over the past decade, I have become acutely aware of the fact that insurance companies use the same engineering firms over and over again in their investigation of whether a claim constitutes a covered loss.  The obvious problem with insurance companies’ repeated use

You may have noticed I haven’t posted any entries for a few days, but I’ve got a good excuse – – sunny, beautiful Florida. 

While I was out basking in the sun, banging a golf ball from sand-trap to sand-trap, and watching my little girls explore the ocean, John Day made reference to our new blog at

According to an April 28, 2009 report by the National Association of Insurance Commissioners ("NAIC"), the top ten reasons consumers complain about their insurance coverage are as follows:

  1. Claim Handling – Delays
  2. Claim Handling – Denial of Claim
  3. Claim Handling – Unsatisfactory Settlement/Offer
  4. Claim Handling – Other
  5. Underwriting – Premium & Rating
  6. Underwriting – Cancellation
  7. Policyholder