According to an April 28, 2009 report by the National Association of Insurance Commissioners ("NAIC"), the top ten reasons consumers complain about their insurance coverage are as follows:
- Claim Handling – Delays
- Claim Handling – Denial of Claim
- Claim Handling – Unsatisfactory Settlement/Offer
- Claim Handling – Other
- Underwriting – Premium & Rating
- Underwriting – Cancellation
- Policyholder Service – Coverage Question
- Policyholder Service – Premium Refund
- Policyholder Service – Premium Notice/Billing
- Policyholder Service – Information Requested
For the complete report, click here.