Top 10 Reasons Complaints are Made Against Insurance Companies

Posted on May 16, 2009 by Brandon McWherter

According to an April 28, 2009 report by the National Association of Insurance Commissioners ("NAIC"), the top ten reasons consumers complain about their insurance coverage are as follows:

  1. Claim Handling - Delays
  2. Claim Handling - Denial of Claim
  3. Claim Handling - Unsatisfactory Settlement/Offer
  4. Claim Handling - Other
  5. Underwriting - Premium & Rating
  6. Underwriting - Cancellation
  7. Policyholder Service - Coverage Question
  8. Policyholder Service - Premium Refund
  9. Policyholder Service - Premium Notice/Billing
  10. Policyholder Service - Information Requested

For the complete report, click here.

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